Refund Policy

1. Who processes your payment

Relatica subscriptions are sold and billed by our reseller, Paddle.com Market Ltd (“Paddle”), which acts as the Merchant of Record for every order. Paddle issues your invoice, collects applicable VAT and processes refunds to the original payment method. You may request a refund from us or directly from Paddle at paddle.net.

2. Free plan and trials

The Solo plan is free and never billed. Paid plans may include a free trial; you are not charged until the trial ends, and cancelling before that date costs nothing. We recommend using the trial to make sure Relatica fits your clinic.

3. First payment: 14-day money-back guarantee

If Relatica is not right for you, contact us within 14 days of your first payment for a paid plan and we will refund it in full, no questions asked. This applies once per organization.

4. Renewals and cancellation

Subscriptions renew automatically at the end of each billing period (monthly or yearly). You can cancel at any time from Billing → Plan in your Relatica account or through the Paddle customer portal linked in your invoice emails.

• After cancelling, you keep full access until the end of the period you have already paid for.
• Renewal charges are not refunded for unused time, except as described in sections 5 and 6.
• Downgrading to the free plan takes effect at the end of the current period.

5. Billing errors

If you were charged in error (duplicate charge, wrong plan, charge after a confirmed cancellation), tell us within 60 days of the charge and we will refund the difference in full.

6. Extended outages

If the service is unavailable for more than 24 consecutive hours because of a fault on our side, we will credit or refund the affected days on request. Scheduled maintenance announced in advance is excluded.

7. How to request a refund

Email info@relatica.net from the address of the organization owner, quoting the invoice number. We answer within 2 business days. Approved refunds are issued by Paddle to the original payment method and normally appear within 5–10 business days depending on your bank.

Your statutory rights under EU and Cyprus consumer law are not affected by this policy.