Physiotherapy software built around courses of sessions, not single visits
A physiotherapy patient rarely comes once. A course of eight or twelve sessions has to be planned, booked into the right room, paid for in parts and reported to an insurer. Relatica treats the course as the unit of work, so the calendar, the plan and the money stay consistent from the first assessment to discharge.
Where physiotherapy clinics lose time
Rehabilitation is repetitive by design, and that is exactly where paper and generic booking apps fall apart.
Twelve sessions, twelve separate bookings
A course is booked one visit at a time, often by the patient at the desk after each session. Gaps appear, sessions are missed and the course takes twice as long as prescribed.
Rooms and equipment double-booked
Two therapists, one traction table. A phone calendar knows about people, not rooms, so the conflict is discovered when both patients are standing in the corridor.
Attendance is hard to prove
Insurers and the GHS ask which sessions were delivered on which dates by whom. If that is on a paper card, someone spends an afternoon copying it out.
Progress notes in a notebook
Assessment findings, range of motion and the home programme end up in a personal notebook that the next therapist cannot read.
A course of treatment in Relatica
How a clinic with three physiotherapists and two treatment rooms runs a typical lower-back course.
- 1
Assessment is booked online
The patient books the initial assessment on the clinic's public booking page, choosing a therapist and a free slot. The booking arrives as a request, reception confirms it, and the confirmation email goes out with the clinic's phone number.
- 2
The plan is written as a course
After the assessment the therapist creates a treatment plan: ten sessions of manual therapy and exercise, each priced from the service list. The estimate is shown to the patient before anything is booked.
- 3
Sessions go into rooms, not just diaries
Reception books all ten sessions in one go as a series: Mondays and Thursdays at 9:00 with the same therapist in Room 2. The calendar checks the therapist, the room, the working hours and public holidays, and reports any date it had to skip.
- 4
Notes are written after each session
The therapist writes the note from the physiotherapy follow-up template, marks pain and stiffness on the body chart and records NPRS or PSFS. A colleague covering next week reads the same history and sees the scores move from visit to visit.
- 5
Reminders keep the course on track
Every session triggers an SMS the day before. Cancellations free the slot in the calendar and are recorded in the communication log with who cancelled and when.
- 6
Claims follow attendance
For a GHS patient the referral sits on the card, and completing a visit says "Visit 7 of 10 on this referral". For a private insurer each session is marked insurance-paid and the claim follows the course through submitted, approved and paid. The visits report exports the attendance list as CSV when the insurer asks.
What Relatica does for a physiotherapy clinic
Courses sold as packages
Sell ten sessions once. Each completed visit takes one and shows "Session 4 of 10", the patient sees what is left on the visit page, and anything still owed stays on the balance.
Rooms and equipment in the calendar
Rooms are a first-class part of scheduling. The calendar shows a room view next to the therapist view, and a booking that clashes on either is refused.
Online booking for assessments
Open the public booking page for initial assessments only, or for follow-ups too. Choose which therapists and services patients may book and how far ahead.
Reminders that reduce missed sessions
Up to five reminders per session, from 72 hours to an hour before, by SMS and email. Sent automatically, logged on the patient.
GHS and insurer claims
Each visit is marked self-paid, GHS or insurance. Claims carry the insurer name and reference and move through submitted, approved, paid or rejected, so unpaid courses are visible.
Attendance and visits report
Filter visits by therapist, status and date, export to CSV or print. This is the attendance sheet insurers and employers ask for.
Body chart and outcome measures
Mark pain, stiffness, numbness or swelling on a front and back outline with a 0 to 10 score, and read each place over the visits: right knee, pain 7, 5, 3. NPRS, PSFS, SANE and global rating of change show their trend and flag a clinically meaningful change.
Who this is for
- A solo physiotherapist working from one room who needs online booking and reminders.
- Rehabilitation clinics with several therapists sharing treatment rooms and equipment.
- Sports injury and post-surgery practices that sell courses of sessions.
- Clinics in Cyprus and Greece that bill both privately and through insurers or the GHS.
What it costs a physiotherapy clinic
Solo is free for one therapist at one location with up to 50 patients. Practice is €49 a month for one therapist and Team €99 for up to five and includes claims, reminders (100 SMS on Practice, 300 on Team), reports and documents. Clinic is €199 a month for up to fifteen therapists across three locations with 1,000 SMS. Paid plans start with a 14-day trial, no card needed.
Compare all plansQuestions physiotherapy clinics ask
Can I book a whole course of sessions at once?
Yes. In the booking dialog open Repeat, pick the weekdays, every week or every other, and an end date; a preview shows how many visits that makes. Closed days, holidays and taken slots are skipped and listed. For a patient with a package the series stops, by default, when the sessions run out.
Does the calendar know about rooms and equipment?
Yes. Rooms are set up per clinic and every appointment can be assigned to one. The calendar refuses a booking that overlaps in the same room, and you can view the day by room or by therapist.
Where do progress notes go?
On the appointment. The therapist writes a visit note, from a template if they like, with author and date, and can mark the body chart and record outcome measures in the same place. Allergies, medications and uploaded referral letters sit on the same record.
How do we bill an insurer for a course?
Mark the visits as insurance-paid, create a claim with the insurer name and reference number, and update its status as the insurer responds. The Claims page lists everything outstanding. The visits report gives you the attendance list to attach.
Can patients book follow-up sessions themselves?
Yes, if you allow it. The booking page can expose any service and any therapist you choose. Many clinics open assessments to everyone and keep follow-ups at reception to protect the course schedule.
Is there a mobile app?
Relatica runs in the browser on phones and tablets, and every therapist can subscribe to their own calendar feed in Google, Apple or Outlook calendar. There is nothing to install.
How Relatica compares
Relatica vs Cliniko
Australian allied-health favourite: every feature on every plan, USD, no free tier.
Relatica vs Zanda (Power Diary)
Low entry price, recurring appointments, telehealth and AI notes; USD, English.
Relatica vs Iatrico
The long-standing Cypriot practice system from Nicosia: EMR and billing from EUR 20 a month, mobile app, physio edition.
Guides for this kind of clinic
Cliniko Alternatives (2026): 12 Compared on Price & Region
Zanda, Jane, Nookal, WriteUpp, TM3, Pabau, SimplePractice, Halaxy and more next to Cliniko: price, trial, languages and data region, each with a source.
Cliniko vs Zanda (Power Diary) 2026: Price, Features, Verdict
Zanda is cheaper for one or two practitioners, Cliniko from three. Price for 1, 3 and 5 practitioners, portal, claiming, telehealth and data region compared.
Choosing clinic software in Cyprus: a 2026 checklist
GHS claim tracking, three languages, EU data, euro invoices, SMS that reach Cypriot numbers, migration and support: ten things to check, and how to test them in one afternoon of a free trial.
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Run the course, not the chaos
Create your clinic in a few minutes. Solo is free, paid plans have a 14-day trial, and we help you import your patient list.