Three payers in one diary, and a claims list that shows what is still owed
The General Healthcare System (GHS, ΓεΣΥ) has paid for most doctor visits in Cyprus since 2019. A beneficiary registers with a personal doctor, reaches a specialist with a referral for a €6 co-payment or directly for a €25 personal contribution, and the Health Insurance Organisation pays the provider the rest of the tariff after a claim. Private insurers work the same way with their own references. For a clinic that means three payers in one diary and a list of claims that must be submitted, tracked and reconciled. Relatica marks every visit with its payer, applies the co-payment at the desk and tracks each claim to paid; submission itself stays on the GHS portal.
How a GHS visit flows
From check-in to money in the bank.
- 1
The beneficiary number is on the patient
The GHS beneficiary ID is a field on the patient record, entered once and shown at check-in.
- 2
The visit is marked with its payer
Each appointment is self-paid, GHS or insurance. For insurance, the insurer is picked from the clinic's own list.
- 3
The co-payment is taken at the desk
The clinic sets its co-payment amount in settings. At the visit it is recorded as a payment from the patient, so the cash book is right.
- 4
A claim is created for the rest
The claim carries the amount, the patient, the appointment and the doctor. It starts as a draft.
- 5
The status follows the portal
After you submit on the GHS portal, mark the claim submitted with its reference. As decisions arrive, move it to approved, paid or rejected with a date. Notes hold the reason for a rejection.
- 6
Receivables are visible
The Claims page lists claims by status, so what is still submitted or approved but unpaid is one filter away. Payments from the GHS or an insurer are recorded against the claim.
What the clinic controls
All per organization, in Settings.
- Co-payment amount
- The default GHS co-payment applied to GHS visits; it can be changed on a visit.
- Insurer list
- Your own list of insurers, used when marking an insured visit and on the claim.
- Payer per visit
- Self-paid, GHS or insurance, chosen when booking or at check-in.
- Who handles money
- Roles decide who may record payments and edit claims; staff can be limited to the calendar.
- Reports
- Visits by doctor, status and date, exported as CSV, as the basis for activity records and reconciliation.
What it does not do
The line between Relatica and the portals is deliberate.
- No electronic submission to the GHS portal or to insurers; you submit there and record the outcome here.
- No eligibility check of a beneficiary number.
- No fiscal receipts or invoices to patients; your receipt system or accountant issues those.
- Outside Cyprus the GHS payer type is simply not used; insurer claims work everywhere.
Practice and above
Payer marking and payments are on every plan. Claim tracking is part of Practice at €89 a month and of Clinic and Network. Practice starts with a 14-day trial.
Compare all plansQuestions about claims
Does Relatica talk to the GHS portal?
No. You submit on the portal as today. Relatica keeps the beneficiary number, the co-payment, the claim amount, the reference and the status so that the money side is complete and nothing is forgotten.
What are the claim statuses?
Draft, submitted, approved, paid and rejected, each with a date. Notes hold reasons and correspondence references.
How is the co-payment recorded?
As a payment from the patient on the visit. The claim holds the remainder. Both appear in the visits report.
Can we track private insurers the same way?
Yes. Keep your insurers in settings, mark the visit as insurance, pick the insurer and create the claim with its reference. The statuses are the same.
Can the receptionist see claim amounts?
Only if their role allows it. Money and claims can be limited to managers and above.
What about visits without a referral?
The co-payment on a visit can be edited, so a direct-access visit with a different personal contribution is recorded correctly.
Other features
Online booking
A page at your clinic's address showing slots that are really free, with confirmation.
Patient records
Allergies and medications on the first screen, visit notes, documents, tooth chart, GDPR tools.
Reminders
SMS and email up to five times per visit, in the patient's language, logged on the record.
Treatment plans
A priced list of procedures or sessions linked to the appointments that deliver them.
Calendar sync
Private feeds for Google, Apple and Outlook calendars, per doctor, revocable.
Where it matters most
Stop losing claims in a spreadsheet
Practice includes claim tracking and starts with a 14-day trial.