Reminders that go out by themselves, in the language each patient reads
Missed appointments are the most expensive thing in a clinic's day. Relatica sends reminders by SMS and email at the times you choose, up to five per visit, in the patient's preferred language and under the clinic's name. Each SMS carries a short link to the patient's visit page, where they can cancel, ask to move the visit or say they are running late. Every message is written to the patient's communication log with its status, so reception can see what was sent without asking.
How reminders are sent
Nothing to click on the day.
- 1
You choose the moments
Pick up to five points before the visit from 72, 48, 24, 12, 4, 2 and 1 hours. A common setup is 24 hours and 2 hours.
- 2
The scheduler checks every 15 minutes
A background job looks at upcoming scheduled and confirmed appointments and picks those whose reminder moment has arrived, once each, so nothing is sent twice or skipped.
- 3
The message is built for the patient
Your own text or the standard one, in the patient's preferred language, with the doctor, the date and the time in the clinic's format and time zone. For a child, the reminder goes to the parent and names the child.
- 4
The SMS comes from the clinic
In Cyprus and Greece the sender is the clinic's name, up to 11 Latin characters, so patients see who is writing instead of an unknown number.
- 5
The link opens the visit page
Date, doctor, address with a map, how to find you, add to calendar, and the buttons the clinic allows: cancel, move, "I'm running late". When the patient opens the page, the desk sees it on the calendar card.
- 6
The result is logged
Sent, failed or skipped, with the reason, on the patient's communication log. Cancelled visits do not get reminders.
What the clinic controls
Set in Settings → Patient reminders and Patient visit page.
- On or off
- Reminders are off until you enable them. SMS and email are separate switches.
- Timing
- Up to five moments per visit, from 72 hours to 1 hour before.
- Your own texts
- Write the reminder and the booking confirmation in English, Greek and Russian with placeholders for the patient, doctor, date, time, phone and link. The editor counts characters and SMS parts as you type.
- Sender name
- The name the SMS comes from, or the clinic name shortened for you.
- What the visit page allows
- Cancel up to a number of hours before the visit, or never. Moving the visit as a request the desk calls back about, as a choice of free times, or off.
- Course recalls
- A switch that texts or emails a patient when the next session of a course is due, in daytime hours, with the booking link when online booking is on.
What reminders do not do yet
Stated so that you plan around it.
- Patients cannot reply to the SMS, because the sender is a name. They use the visit page or the phone number on it.
- No WhatsApp or Viber delivery; SMS and email only.
- There is no "I confirm" button. Opening the visit page is recorded instead.
- No marketing campaigns. Messages to many patients are for closures, new hours and similar news, without consent tracking for promotions.
SMS included in paid plans
Practice includes 100 SMS a month, Team 300, Clinic 1,000 and Network 3,000. Email reminders are part of the same plans. Solo, the free plan, has no automatic reminders.
Compare all plansQuestions about reminders
Which numbers can receive SMS?
Cypriot, Greek and international mobile numbers. Messages are sent through Twilio.
Can a patient cancel from the reminder?
Yes, through the link. Up to the cutoff you set (24 hours by default) the visit page has a cancel button; after it, the page shows the clinic's phone. The freed slot opens in the calendar and online booking.
Can a patient get reminders in Russian while the clinic works in Greek?
Yes. The preferred language on the patient record decides the message language; the clinic language is only the fallback.
The clinic is closed on Friday. Can we tell everyone booked that day?
Yes. In Messages to patients choose "booked on these days", optionally one doctor, and write the text once per language. Each patient gets their language, a parent gets the child's message, and the link lets them move the visit themselves.
Do you remind patients when the next session is due?
Yes. A service says when the next session should follow, for example "a week, then 15 days, then monthly". Patients who are due appear on the dashboard, and with the switch on they also get one SMS or email.
What happens when the SMS allowance runs out?
Email continues. Buy an SMS pack on the plan page: 100 SMS for €10, 500 for €45 or 1,000 for €85. Packs do not expire and are used after the monthly allowance.
Other features
Online booking
A page at your clinic's address showing slots that are really free, with confirmation.
Clinic website
A site built from your doctors, services, hours and reviews, with booking built in and your own domain.
Patient records
Allergies and medications on the first screen, visit notes, documents, tooth chart, GDPR tools.
Patient forms
Health questionnaires and consents with a signature, filled at home, on the tablet or at the desk.
GHS and insurer claims
Beneficiary IDs, co-payments at the desk, claims tracked to paid.
Treatment plans
A priced list of procedures or sessions linked to the appointments that deliver them.
Session packages
A prepaid course of sessions that each completed visit draws from, with what is left on view.
Calendar sync
Private feeds for Google, Apple and Outlook calendars, per doctor, revocable.
Where it matters most
Fewer empty chairs from next week
Practice includes reminders and 100 SMS a month, with a 14-day trial.